I’ve started an Avon team! Now what…?

Congratulations! You have taken your Avon business to the next level and have joined up in leadership! Fabulous!!

This sounds exciting and I am sure you are hyped up about your first recruit right? Who wouldn’t be?

You have a meeting with your recruit, going over all of the details…you make sure she or he is aware of what they need to do to start their Avon business. You answer any questions they may have at the meeting, and then offer a few extra books and some extra material on getting them familar with the youravon.com website as well as taking the training. You tell them to focus on getting orders and taking payment, the rest you can walk them through later.

You shake their hand, welcome them to the team, and are super happy you can start building your team now!

You then decide you need to build up your team more…you start adding that you are recruiting to all of your labels, you begin promoting online that you are looking to grow your team! You tell them about all the benefits Avon has to offer and the people you get to sign up whether it be online or in person you go over everything with them, making sure they are off to a good start.

Then….the inevitable happens.

A few of your team members get discouraged because they aren’t collecting any orders. Some are having a difficult time collecting payment up front. Others have not even put in their first order yet from the time you signed them up. You look at your downline manager in disarray wondering how in the world this could have happened? You made yourself available, offered all the help that you could give, and yet some just aren’t performing or even motivated to try. What are you doing wrong?

First of all….
Don’t blame yourself. If you are making every effort to help your team members, then you are doing exactly what a leader should. Granted, you can’t do this business for them. They have to want it and you wanting it for them will only leave you more stressed out then you were before.

Second of all…
NEXT!!!!! Keep digging for those gems in the dirt! They are there somewhere but you have to find them. For the people who complain that Avon never does right by them, that blame you for their problems, that say they aren’t making money because they aren’t putting forth the effort, they aren’t worth your time. It can be about the numbers. That is the truth and I will not lie to you. The reason being is that some people may not be as passionate about Avon as others. You have to continue to find those diamonds in the rough! ((Aladdin reference!))
    People like that tend to feel like if they can’t get rich quick and if they don’t see results instantly, then they aren’t going to stick around for long. Avon is not a get rich quick scheme, it takes time, patience, and persistence to be successful. Keep finding the ones who treat Avon seriously, those are the ones you need to hang on to!

Lastly….
Make sure you are helping those who are WANTING Avon to be their way towards financial independence. People that you can sit down with, prepare a business plan, have team meetings with, discuss the things that are and are not working for you and her, those are the team members worth keeping.

Tips:

1) Add your team mates on facebook, e-mail, twitter, instagram, or whatever methods of communication you have with them. Text, call, message them often. (Not everyday, but maybe once or twice a month) Check on your team mates and ask how they are doing. Offer suggestions to increase sales if they are struggling

2) Encourage your team mates! When you see them put in an order, even if it’s a small one, commemorate them on their success. Saying things like, “I see you put in an order and your sales have increased! Great job!” or even, “I saw you got a new online order! Congrats!” When your team has a cheer leader they will feel great and you may even see their performance increase as they get more comfortable with their business.

3) Go out and recruit, tailgate, toss, together! Do events together with your team mates, show them how to offer the opportunity of Avon to someone if they are interested in leadership. Teach them what to say, as well as how to ask open-ended questions. When they learn to do it through you, they will gain confidence knowing they can do it by themselves too!

4) Have team meetings! Team meetings are a great way to talk with your team mates in a group to discuss what may or may not be working in their business. You can bounce ideas off of one another for methods of improvement and even make a party out of it! Offer pizza and drinks when your team comes together. Laugh! You are with the people who want to really build their business as much as you do!

5) Be available but not overbearing. Some people do better when they figure things out on their own rather then relying on someone else for help. Let those team mates be. If they want your help, you are only a phone call away and they can ask for it. Make sure to send out a reminder every now and then that you are there for them should they need you. You may have other representatives who might need more encouragement and help then others. Make sure you tend to them as well! I am not saying do everything for them, but teach them how to do what they need to do. Your team is your family, so take care of them and they will take care of you!

For more videos, tips, and training visit my website! www.businesswithbeauty.com

Interested in joining Avon? Go to www.startavon.com and use the reference code: CAROLINE089

Shop online for express delivery! www.youravon.com/caroline089

Avon is out of stock of my product….now what?

Oh gosh, I can’t tell you how many times I have been frustrated because Avon doesn’t have something in stock, they no longer sell it anymore, or it is on backorder.

Raise your hand if you are a current representative and you have this problem? I imagine that there are a lot of hands raised right now…and I understand….BUT sitting here moping about it, complaining that Avon can’t do stuff right, and consistently bashing the company because they have such high demand for product all the time, doesn’t solve the problem. YOU as the representative should be the problem solver. Granted I have called Avon before and told them a thing or two about how ridiculous it is to offer something and it be out of stock, especially during the holidays when people are Christmas shopping.

Now, lets say your customer needs their products right away! It is of dire importance they get it before Christmas so to speak….your job as a representative is to put in the best customer service as possible! If you aren’t a member of the Avon facebook groups you should be!

Here’s a few links of the groups I am associated with for finding products:

These are just a few to name and there may be more but it has helped me tremendously with finding products! Normally reps will sell them to you at cost, not brochure price so that way you still make profit.

Another thing you can do to find the product is shop on your Avon online store. You know, the one where you can go to http://www.youravon.com/XXXXX and see if Avon has anything of what you are looking for online. The online store normally gets their stock from another warehouse so it can be useful, plus you would get credit when you order from yourself 🙂 Win Win!

Lastly, if the product needs to be replaced, or isn’t the right product you can always contact Avon themselves and let them know that what you received is wrong and you need a replacement. Avon will usually replace it to you and ship it with your next order.

How to deal with the IRATE customers:

These are the customers who get upset when they have to wait for products longer then expected.

The best way I do it is say something like this:

“I am terribly sorry that Avon has sent the wrong item or didn’t meet your expectations with the product. Avon does back its products up with a 100% refund guarantee. I will refund or ask for a replacement for your product, and also offer you a FREE gift since you have to wait a little longer. Again I am sorry for the inconvience but I promise I will make this right for you.”

I have NEVER had a customer turn down a free gift. Normally these gifts include little things like hand creams that are $1.00, lip balms, chap sticks, things of that nature. I usually give them a hand cream and a lip balm, wrapped in a plastic bag with a piece of candy as a little gift. Inexpensive and easy 🙂

Most of all…this is your business! Things like this WILL happen, and getting upset about it isn’t going to help you make any more money. But I promise that if you offer your customers great service, they will continue to order from you, even if products are unavailable sometimes.

For more help visit my website! www.businesswithbeauty.com